Helpin is an open-source workspace that puts customer support, projects, CRM and documentation in one place, with AI agents that answer tickets and follow up using shared customer history. It is built for product-led SaaS teams.
Helpin at a glance
| Licence | AGPL-3.0 (open source) |
| Self-hosted | Free |
| Helpin Cloud | From $79/month billed annually ($99 monthly) |
| Free trial | 14 days, no card |
| Best for | Product-led SaaS teams |
Pricing as listed in November 2026; confirm on helpin.ai.
Key features
- Shared inbox for chat and email, with an AI agent (Echo) that answers customers
- Ticket to task to pull request: planning and coding agents connect support issues to engineering work
- CRM and meeting summaries, with automated follow-ups
- Knowledge base with AI drafting
- Per-agent tool permissions and approval gates, so AI actions can require human sign-off
- Self-host or cloud
Who it’s for
Helpin makes most sense for SaaS teams where support, product and engineering work closely together. If a bug report in support should become a task and then a fix, Helpin connects those steps in one tool instead of three.
Pros
- Free to self-host with no per-agent licence
- Combines tools that often cost separate subscriptions
- Human approval controls for AI actions
- Flat cloud pricing rather than per-seat
Things to consider
- Newer than Zendesk or Freshdesk, with a smaller ecosystem of integrations
- Self-hosting needs technical skills
- Teams that only need simple email support may find it more than they need
Helpin vs alternatives
| Helpin | Chatwoot | Zendesk | |
|---|---|---|---|
| Open source | Yes (AGPL-3.0) | Yes (Community) | No |
| CRM + projects built in | Yes | No | No (add-ons) |
| Cloud price | From $79/mo | $19–$99/agent/mo | $19–$115/agent/mo |
Verdict
For product-led SaaS teams that want support, CRM and engineering handoff in one workspace, and especially those who prefer open source, Helpin is worth a trial. For a plain email inbox, a simpler tool like Help Scout or FreeScout may fit better.
Related: Best AI helpdesk software · Open source ticketing systems
Munaza
Founder & Editor, SupportPricing
Munaza runs a digital marketing agency that manages social media and SEO for client brands across multiple platforms. Her work puts her inside SaaS tools every day: she sets up help centers, writes product content and compares software for clients before they buy. She started SupportPricing because customer service software pricing kept changing faster than anyone could track. Every price on this site comes from the vendor’s own pricing page and carries the date she checked it.