This free AI receptionist script builder writes the words your phone answering setup needs: a greeting, after-hours greeting, instructions for an AI receptionist, a call flow, FAQ answers and a voicemail message. Pick your business type, add your details, and copy the results into any AI receptionist or hand them to a human answering service. Everything runs in your browser; nothing you type is stored or sent.
AI Receptionist Script Builder
Fill in your business details. You get a greeting, AI instructions, a call flow and FAQ answers you can paste into any AI receptionist or give to a human answering service.
Nothing you type leaves your browser. Test the script by calling your own number a few times with different questions before going live.
What is an AI receptionist script?
An AI receptionist script is the set of instructions and sample lines that tells a virtual receptionist how to answer your phone. It covers what to say first, which questions to ask, what counts as urgent, who to transfer calls to, and what the receptionist must never say. Good scripts are short and specific. Vague scripts are the main reason AI receptionists give wrong answers or annoy callers.
Most AI receptionists, including the ones in our best AI receptionist for small business guide, let you paste instructions and FAQs into a settings page. Human answering services use the same information as their call script.
How to use this script builder
- Pick your business type. The tool loads the details callers usually need to give for that type of business, plus common urgent situations.
- Add your hours, services and booking method. Be exact. “We call back within 2 hours to confirm” is better than “we will be in touch”.
- Choose what the receptionist should do. Book, take messages, transfer urgent calls, qualify new customers, or share prices you publish.
- Add your FAQs. One per line in the format question | answer.
- Copy each block into your AI receptionist’s settings, or download everything as a text file.
- Test it. Call your own number five or six times with different questions, including an urgent one, before you go live.
What a good receptionist script includes
- A short greeting with your business name. Callers should know within three seconds that they reached the right place.
- A clear job list. The AI should know exactly what it can and cannot do.
- The details to collect, in order: name, callback number, address or account, and the reason for the call.
- An urgent-call rule with real examples, and a named person or team to transfer to.
- Price rules. Either the exact prices it may quote, or an instruction never to quote prices.
- A confirmation step. Reading the phone number back prevents most missed callbacks.
- A friendly close that repeats the next step.
Script tips by industry
- HVAC, plumbing, electrical and roofing: collect the service address early, and define urgent clearly (no heat in freezing weather, a gas smell, active leaks). See AI receptionists for HVAC and for contractors.
- Dental offices and clinics: never let the AI give medical advice, and send emergencies to 911. Check that the provider you choose supports your patient-privacy requirements. See dental and clinic guides.
- Real estate: qualify fast: buying or selling, area, budget, timeline and pre-approval. See AI receptionists for real estate.
- Law firms: the AI should never say whether someone has a case. Its job is to book a consultation and flag deadlines.
- Bilingual callers: if you serve Spanish speakers, choose English and Spanish. Read our bilingual AI receptionist guide.
Mistakes to avoid
- Long greetings with marketing slogans. Callers hang up.
- Letting the AI guess prices or availability. It should say the team will confirm.
- No fallback when a transfer fails. Always take a number and promise a callback time.
- Forgetting after-hours calls. Many missed calls happen in the evening and at weekends. Our missed call calculator shows what they cost.
Next step: compare what an AI receptionist would cost for your call volume with the AI receptionist cost calculator, or read how AI receptionist pricing works. New to the topic? Start with what is an answering service.
Want help setting it up?
We can set up an AI receptionist with your script on your own accounts, so you only pay your own phone and AI usage. Contact us. This is our own service; it does not affect how we rank or review tools.
Frequently asked questions
Is this AI receptionist script builder free? Yes. There is no sign-up, and everything runs in your browser. Nothing you type is stored or sent anywhere.
Can I use the script with any AI receptionist? Yes. The instructions and FAQs are plain text, so you can paste them into most AI receptionist tools or give them to a human answering service.
How long should an AI receptionist greeting be? One or two short sentences: your business name and a question such as “How can I help you today?” Long greetings make callers hang up.
Should my AI receptionist quote prices? Only prices you publish and are happy to confirm on every call. Otherwise, tell it to say the team will confirm the price.
What should an AI receptionist never do? Give medical or legal advice, make up availability or prices, or ask for card numbers or passwords over the phone.