Helpdesk pricing pages lead with the seat price. Since 2025, most of them also charge for every conversation their AI resolves, and for teams that lean on AI that meter can cost more than the seats. Enter your team size and expected AI volume to see the full monthly bill.
Helpdesk True Cost Calculator
Seat price is only half the bill. Add your AI usage to see what each helpdesk really costs per month.
| Helpdesk (plan) | Seats | AI | Total / month |
|---|
How each vendor charges for AI (November 2026)
| Helpdesk | AI pricing |
|---|---|
| Zendesk | Small allowance per agent, then a per-resolution charge; Copilot is a separate $50/agent add-on |
| Intercom | Fin AI about $0.99 per resolution, charged at most once per conversation |
| Freshdesk | AI Agent sessions sold in packs ($49 per 100); Copilot $29/agent on Pro and Enterprise |
| Help Scout | Envoy AI $0.75 per resolved conversation; drafts included on paid plans |
| Chatwoot | AI credits included in paid plans, then $20 per 1,000 |
| Helpin | Flat cloud plan with AI agents included |
How to estimate your AI resolutions
Start with your monthly tickets and multiply by a cautious resolution rate, such as 20 to 40 percent. Vendors often quote rates from their best customers. Our chatbot ROI calculator helps you check whether the AI saves more than it costs.
Plans we compare
We use the plan most small teams pick: Zendesk Suite Team, Intercom Essential, Freshdesk Pro, Help Scout Standard, Chatwoot Business and Helpin Cloud. Larger teams often need higher tiers with different prices.
Related: Best AI helpdesk software · Price tracker