Every number on SupportPricing should be something you can check yourself. This page explains where our prices come from, how we keep them current, and what our calculators assume.
Where prices come from
- The vendor’s own pricing page first. We read the official pricing page and plan comparison table for every tool we cover.
- Documentation and terms second. When a fee is explained in help docs or terms (for example, what counts as an AI “resolution”), we read those too.
- Third-party sources only to find leads. Reviews and pricing round-ups can tell us something changed, but we confirm it on the vendor’s site before we publish it.
If a vendor does not publish a price, we say “not published” or “quote only”. We never estimate a hidden price and present it as fact.
How we date prices
Every pricing table carries the month we checked it (currently November 2026). We re-check the main tools every month and log changes on our price tracker.
Annual vs monthly prices
Most helpdesks show a lower price for annual billing. Unless a table says otherwise, we show the annual price per agent per month, because that is how vendors advertise. Where the monthly price is very different, we show both.
How our calculators work
- Every calculator runs in your browser. Nothing you type is sent to us.
- Each calculator shows its formula on the page, so you can redo the maths.
- Cost calculators use list prices before tax, discounts and add-ons.
- Where a tool bills AI usage per resolution, we multiply your expected AI resolutions by the published rate. Where a rate is not published, we label the figure as an estimate.
Fair comparisons
- We list weaknesses for every tool, including tools we earn commission from.
- Flat-priced plans whose usage limits are not published are not labelled “cheapest”, because their real cost is unclear.
- Sponsored or featured placements are always labelled.
Affiliate links
Some links earn us a commission. Commissions never change a ranking, a verdict or a price. Read the full affiliate disclosure.
Corrections
Spotted a price that changed or a mistake? Contact us with the vendor’s link. We check every report and update the page and the price tracker.