Customer service software prices change several times a year, and vendors rarely announce it loudly. This page logs the changes we track, with dates, so you can see what moved and when. We update it monthly.
Last reviewed: November 2026.
Current starting prices
| Tool | Entry price | AI pricing |
|---|---|---|
| Zendesk | $19/agent (Support Team); Suite from $55 | Per resolution after allowance; Copilot $50/agent |
| Intercom (Fin) | $29/seat annual ($39 monthly) | $0.99 per resolution |
| Freshdesk | $19/agent (Growth) | Copilot $29/agent; sessions $49 per 100 |
| Help Scout | Free; Standard $25/user | AI Answers $0.75 per resolution |
| Chatwoot | Free (Hacker); Startups $19/agent | Credits, $20 per 1,000 extra |
| Zoho Desk | From $7/user | Varies by plan |
| Helpin | Free self-host; Cloud $79/mo annual | AI agents included |
| Rosie | $49/mo (250 min) | — |
| Dialzara | $29/mo (60 min) | — |
| Goodcall | $79/mo (100 callers) | — |
| Smith.ai AI | Free (25 calls); Pro $150 | — |
2026 change log
| Date | Vendor | Change |
|---|---|---|
| 2026 | Freshdesk | First list-price rise in five years: Growth $15 → $19, Pro $49 → $55, Enterprise $79 → $89 per agent (annual) |
| 2026 | Freshdesk | Freddy AI moved to add-on pricing: Copilot $29/agent plus per-session AI Agent fees |
| 2026 | Zendesk | Suite Growth tier ($89) removed from the price list; ladder is now Suite Team $55 → Suite Professional $115 |
| 2026 | Zendesk | AI positioned as a separate Copilot add-on at $50/agent |
| May 18, 2026 | Zendesk | AI resolution allowance restated as a dollar amount per seat |
| Apr 1, 2026 | Help Scout | AI Answers added as a usage-based plan at $0.75 per resolution |
| May 2026 | Intercom | Company rebranded around its AI agent as “Fin” |
| Jun 2026 | Intercom | Salesforce signed an agreement to acquire Fin (formerly Intercom), reported at about $3.6 billion |
Why prices are moving
Vendors are shifting from pure per-seat pricing to seat + AI usage pricing. For buyers this means the bill now depends on how much the AI does, not just on how many people you employ. Model both with the helpdesk true cost calculator.
Spotted a change?
If a vendor changed its pricing and we have not caught it yet, tell us via the About page and we will verify and log it.
Munaza
Founder & Editor, SupportPricing
Munaza runs a digital marketing agency that manages social media and SEO for client brands across multiple platforms. Her work puts her inside SaaS tools every day: she sets up help centers, writes product content and compares software for clients before they buy. She started SupportPricing because customer service software pricing kept changing faster than anyone could track. Every price on this site comes from the vendor’s own pricing page and carries the date she checked it.