Will an AI support agent actually save you money? Enter your numbers and see the monthly and yearly savings. The calculator works with per-resolution pricing (like Intercom Fin) and flat monthly plans.
AI Chatbot ROI Calculator
Estimate what an AI agent saves when it resolves part of your monthly tickets.
How the calculation works
- AI-resolved tickets = Monthly tickets × AI resolution rate
- Human cost avoided = AI-resolved tickets × Your cost per ticket
- AI cost = AI-resolved tickets × Price per resolution + Fixed monthly fee
- Net savings = Human cost avoided − AI cost
- ROI = Net savings ÷ AI cost × 100
Where to get your inputs
Cost per ticket: Add up monthly support salaries, tools and overhead, then divide by tickets handled. A team spending $12,000 a month on 2,000 tickets has a cost of $6 per ticket.
AI resolution rate: Use a cautious number. Vendors often quote their best customers. Start at 20–40% unless you have trial data.
AI pricing (as of November 2026, confirm on the vendor’s site):
| Tool | AI pricing model |
|---|---|
| Intercom Fin | About $0.99 per resolution, on top of seat fees |
| Help Scout Envoy AI | $0.75 per AI-resolved conversation |
| Zendesk | A small included allowance per agent, then per-resolution charges |
| Freshdesk | Copilot add-on ($29/agent/mo) plus AI Agent session packs |
| Chatwoot | AI credits included in paid plans, then $20 per 1,000 credits |
What the calculator does not count
The numbers are a floor. They leave out benefits that are real but harder to price, such as instant 24/7 answers and agents spending time on harder tickets. They also leave out setup time and the cost of a bad AI answer, so test with real tickets before you commit.